We understand the importance of receiving a confirmation email after placing an order. It serves as proof of your purchase and provides essential information about your order. If you haven't received your confirmation email, we will guide you through the possible reasons for not receiving the email and provide steps to resolve the issue.
Check Spam or Junk folders
Emails can sometimes be filtered as spam or end up in the junk folder.
Please check these folders in your email account to ensure that the confirmation email hasn't been mistakenly categorized as spam.
Wait for a few minutes
In some cases, email delivery can experience delays. Please allow a few minutes for the email to arrive in your inbox. During peak periods, such as holidays or promotional events, it may take slightly longer for the email to be delivered.
Verify email address
Double-check the email address you provided during the ordering process to ensure it was entered correctly. An incorrect email address could result in the confirmation email not being received. If necessary, contact our Customer Support team to update your email address and request a new confirmation email.
Contact Customer Support
If you have checked your spam/junk folder, waited for a reasonable amount of time, and confirmed the correct email address was used, but you still haven't received the confirmation email, please contact our customer support team.
They will be able to assist you in resolving the issue and ensuring that you receive the necessary confirmation for your order.
Do you need more help?