Encountering a payment failure can be frustrating, but we're here to help you resolve it quickly. Here's what you can do next:
Check your account:
First, check if the money has been debited from your account and that you have received a confirmation email from us. If the money has not been collected and you have not received a confirmation email from us, your order has not been accepted.
Place the order again:
In this scenario, we recommend placing the order again to ensure that your desired product is secured. Simply visit our website and follow the ordering process as before.
Retry payment:
If the order has been accepted but the payment has failed, the customer will receive an automatic email with a link to retry the payment. Be sure to check your email inbox, including your spam or junk folder, for this notification.
If you have not received such an e-mail / are not sure whether the transaction was successful, please contact our Customer Service for assistance. If you have any problems with online payment, you can also pay for your order by phone (using your credit card) or by traditional bank transfer. We're dedicated to ensuring that your shopping experience with us is smooth and hassle-free.
Do you need more help?