What can I do if my bouquet has not been delivered or has been delivered late? 13 October 2023 09:14 Updated Complaints regarding non-delivery of flowers or their late delivery should be submitted by e-mail. See: Complaints. Related articles The delivery date has passed, but I have not received a delivery confirmation. Does this mean that my order has not been delivered? Will I receive a delivery confirmation once my flowers are delivered? When can my order be delivered? Can I choose the exact time when the bouquet is delivered? Will I receive a confirmation when my order is successfully accepted?