You ordered flowers from the Farm to Door collection, sent by courier in a branded box, but the parcel arrived damaged?
Our boxes are designed to protect your flowers during transit, ensuring they arrive fresh and in bud form to maintain their quality. However, if your box arrives damaged and you believe it has affected your bouquet, here's what you should do:
Inspect the bouquet:
Carefully check the flowers inside the box. Despite the box being damaged, your bouquet might still be in perfect condition due to our protective packaging.
Document the damage:
If you find that the damage to the box has also affected your bouquet, take clear photos of both the damaged box and the affected flowers.
Contact Customer Service:
Send the photos to our Customer Service team along with a description of the issue. This will help us assess the situation and provide a prompt resolution.
Our goal is to ensure that your flowers arrive in the best possible condition, and we are here to assist you if any issues arise during delivery. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help and ensure that your floral experience with us is as delightful as possible.
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