Why is my discount code not working?
We understand how important it is to make the most of discount codes and enjoy savings on your order. If you're facing difficulties with your discount code, we're here to assist you. In this article, we'll address potential reasons why your discount code may not be working and provide helpful tips to resolve each issue.
Expiry date
One possibility is that the discount code may have expired. Discount codes typically have a specified validity period, so it's important to check if the code you're using is still within that timeframe.
Conditions not met
Apart from the expiry date, each code has additional conditions od validity, such as type of product or minimum order value. These can usually be found on the website where you obtained the code, or in the newsletter we sent.
Reviewing the terms and conditions will clarify the reason your code may not be valid and help you make possible changes to your order, to make sure code is accepted.
Typos in the code
All signs in the code must be correct for the system to apply the right discount. Please double check, if the code you typed does not contain typos or unnecessary blank spaces.
Blank spaces in code
If you are certain that the code you enter is correct, but you receive an error message, please check if there are no unnecessary blank spaces before or after the code. This may be especially the case, when code is copy-pasted.
One discount code at a time
Please note that only one discount code can be used per order. If you have already applied a discount code, it may not be possible to use both. However, you can remove the code you already entered and replace it with a different one.
We hope this guide has provided insights into why your discount code may not be working as expected. Remember to check the expiry date and review the associated terms and conditions to ensure compliance. Additionally, be mindful of typos, unnecessary blank spaces and that typically only one discount code can be applied per order. If you continue to encounter issues, we recommend reaching out to our support team for further assistance.
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